At iStore Success (“we”, “our”, or “us”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your information when you visit our website, make a purchase, contact us, or otherwise interact with our services.
By using our website, you acknowledge that your personal information will be handled as described in this Privacy Policy, subject to your rights under applicable privacy laws.
1. Personal Information We Collect
When you visit or shop with iStore Success, we may collect the following categories of information.
Information You Provide
This may include:
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Name and contact details, including your email address and phone number.
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Billing and shipping addresses.
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Order details, purchase history, and transaction information.
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Information you provide when contacting customer support or submitting a contact form.
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Any other information you voluntarily provide to us.
Payment Information
Payments are processed through the payment providers available at checkout. We may receive information about payment status and transaction details necessary to process and manage your order.
We generally do not receive or store your complete payment card details when these are handled directly by a third-party payment provider.
Automatically Collected Information
When you visit our website, certain information may be collected automatically, including:
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IP address and general device information.
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Browser type and operating system.
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Pages visited, links clicked, and interactions with our website.
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Referral sources and approximate location information.
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Website usage data collected through cookies and similar technologies.
2. How We Use Your Information
We may use your personal information to:
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Process, confirm, and fulfil your orders.
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Arrange shipping, delivery, returns, and refunds.
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Communicate with you about purchases and customer service enquiries.
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Provide updates about orders, payments, and deliveries.
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Maintain, improve, and personalise our website and shopping experience.
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Detect, prevent, and investigate fraud, security incidents, or unauthorised transactions.
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Comply with applicable legal, tax, accounting, and regulatory obligations.
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Send marketing communications where permitted by law and subject to your preferences.
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Analyse website performance and understand customer interactions.
We will only use personal information for purposes permitted by applicable law.
3. Cookies and Similar Technologies
Our website may use cookies, pixels, tags, and similar technologies to help it function properly and improve your shopping experience.
These technologies may be used to:
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Remember items in your shopping cart.
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Maintain website functionality and security.
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Understand website traffic and visitor behaviour.
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Measure marketing campaign performance.
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Support relevant advertising, where enabled and permitted.
You can manage cookies through your browser settings and, where available, our website's cookie preference tools. Disabling certain cookies may affect some website features.
Where required by law, we will seek consent before using non-essential cookies or similar technologies.
4. How We Share Your Information
We may disclose personal information to trusted third parties when necessary to operate our business, including:
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Shopify: Our e-commerce platform, which supports our online store.
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Payment Providers: To process payments and help prevent fraudulent transactions.
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Shipping and Delivery Providers: To deliver your orders.
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Technology and Service Providers: To support website hosting, analytics, customer service, security, and business operations.
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Marketing and Advertising Partners: Where applicable and permitted by law and your preferences.
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Professional Advisers: Such as legal, accounting, or compliance advisers when necessary.
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Authorities and Other Parties: Where disclosure is required by law or reasonably necessary to protect our legal rights and security.
We do not sell your personal information for money. Any sharing of information for advertising or analytics purposes will be handled in accordance with applicable privacy laws and your available privacy choices.
5. Shopify and Third-Party Services
Our online store is hosted on Shopify. Your information may be processed by Shopify and other service providers involved in operating our store, completing transactions, and delivering services.
These providers may process information according to their own privacy policies and contractual obligations.
Our website may also contain links to third-party websites or services. We are not responsible for the privacy practices of websites that we do not operate. We encourage you to review their privacy policies before providing personal information.
6. International Data Transfers
Some of our service providers may process or store personal information outside your country of residence, including in countries where privacy laws may differ from those in your jurisdiction.
Where applicable, we take reasonable steps to ensure that international transfers are handled in accordance with relevant privacy laws and appropriate safeguards.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, providing customer support, maintaining business records, resolving disputes, preventing fraud, and meeting legal obligations.
When personal information is no longer required, we will take reasonable steps to securely delete, destroy, or de-identify it, where appropriate and permitted by law.
8. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.
However, no method of electronic transmission or storage can be guaranteed to be completely secure. While we work to protect your information, we cannot guarantee absolute security.
9. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
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Request access to the personal information we hold about you.
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Request correction of inaccurate or incomplete information.
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Request deletion of personal information where legally applicable.
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Withdraw consent where processing is based on consent.
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Opt out of marketing communications.
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Object to or restrict certain types of processing.
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Request a copy of certain information in a portable format, where applicable.
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Lodge a complaint with the relevant privacy regulator.
To exercise your rights, please contact us using the details provided below. We may need to verify your identity before processing your request.
We will respond within the timeframes required by applicable law.
10. Marketing Communications
If you subscribe to our marketing communications, we may send you information about products, offers, promotions, and store updates.
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or contacting us directly.
Even if you opt out of marketing communications, we may still send essential service messages relating to your orders, transactions, or customer support enquiries.
11. Children's Privacy
Our website is not intended to encourage children to provide personal information without appropriate authorisation.
We do not knowingly collect personal information from children in circumstances where doing so would violate applicable law. If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.
12. Australian Privacy Rights
Where applicable, we handle personal information in accordance with the Australian Privacy Principles and the Privacy Act 1988 (Cth).
If you have a concern about how we handle your personal information, please contact us first so we can investigate and respond.
You may also have the right to complain to the Office of the Australian Information Commissioner (OAIC), subject to the applicable requirements.
Official website: https://www.oaic.gov.au/
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, website functionality, service providers, or legal obligations.
Any updates will be published on this page, and the “Last Updated” date will be revised accordingly.
We encourage you to review this page periodically to stay informed about how we protect your information.
14. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Business: iStore Success
Email: sales@istoresuccess.com.au
Phone: +61 480 810 341
Website: https://www.istoresuccess.com.au/
We value your trust and are committed to handling your personal information responsibly.
iStore Success — Your Privacy Matters.