Shipping Policy

At iStore Success, we aim to make your shopping experience simple, convenient, and reliable. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our website.

1. Order Processing Time

Orders are processed after payment has been successfully received and verified.

Processing Time: Please allow 1–3 business days for order processing.
Orders are generally processed on business days, excluding weekends and public holidays.
During busy periods, promotional events, or public holidays, processing may take longer.
You will receive an order confirmation after placing your order.

Please ensure that your shipping address and contact details are correct when completing your purchase.

2. Shipping & Delivery Times

Delivery times depend on your location, the shipping method selected, the carrier, and other circumstances.

Estimated delivery timeframes will be displayed at checkout where available or communicated to you when applicable.

Delivery estimates are provided as a guide only and are not guaranteed. Delays may occur due to weather conditions, carrier disruptions, public holidays, customs processing, or other circumstances beyond our control.

3. Shipping Costs

Shipping charges, if applicable, are calculated and displayed at checkout before you complete your purchase.

The total shipping cost may vary depending on your delivery address, order size, product availability, and the shipping method selected.

If a free shipping offer is available, its eligibility requirements will be stated on the relevant offer or at checkout.

4. Order Tracking

Where tracking is available, tracking details will be provided after your order has been dispatched.

Please allow some time for the carrier's tracking system to update after dispatch.

If your tracking information has not updated for an extended period or you need assistance locating your parcel, contact our customer support team with your order number.

5. Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your address, please contact us as soon as possible at sales@istoresuccess.com.au.

We will do our best to update the address if the order has not yet been dispatched. However, changes cannot be guaranteed once an order has been processed or handed over to the shipping carrier.

Additional charges may apply if a parcel must be redirected or reshipped, where permitted by law.

6. Delayed or Lost Shipments

Although we aim to deliver orders within the estimated timeframe, delays may occasionally occur.

If your order has not arrived within the expected delivery period:

Check your tracking information, if available.
Confirm that the shipping address provided at checkout is correct.
Contact us with your order number so we can assist you.

We will work with the shipping carrier where appropriate to investigate delayed or potentially lost shipments and determine the next steps.

Your rights under applicable consumer law remain unaffected.

7. Incorrect, Damaged, or Missing Items

Please contact us as soon as reasonably possible if your order arrives damaged, contains an incorrect item, or appears to be missing an item.

Include your order number and a description of the issue. Photographs of damaged packaging or products may help us investigate.

We will review your enquiry and work towards an appropriate resolution in accordance with our policies and applicable consumer law.

8. Multiple Shipments

Depending on product availability, warehouse arrangements, or the nature of your order, items may occasionally be shipped separately.

If your order arrives in multiple parcels, tracking details may be provided separately where available.

9. International Shipping & Customs

International shipping availability, costs, and delivery estimates depend on the destination and the options offered at checkout.

International orders may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country. Unless otherwise stated at checkout or required by applicable law, these charges are the customer's responsibility.

Customers are responsible for ensuring that purchased products can be legally imported into their destination country.

10. Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

We will try to accommodate cancellation requests before the order is processed or dispatched. Once an order has been shipped, cancellation may no longer be possible, and the applicable returns process may apply.

Nothing in this section limits any rights you may have under applicable consumer law.